How do I know if I have a reservation ?

At the time of booking you will receive confirmation for your reservation, which will be then confirmed by email.

How do I find my driver?

In most of the cases our driver will be waiting in front of the Information Office in arrival terminal with a banner with your name of your leader group name.

What happens if I cannot find my driver?

If your plane was coming earlier please be patience until the agreed time. Having ensured that you have correctly followed the instructions on your transport reservation, call our agent on the contact number after 10 minutes if you cant see the banner. Usually we instruct all the customers to go near the Information office to the arrival terminals.

I have lost my luggage. Will you collect it for me later ?

All the airlines have handling agents. They will organize for any luggage to be forwarded to your resort address.

I have left something in the vehicle. How do I get it back ?

Please contact our agent on the number provided. We will then endeavour to have the items returned to you. A charge may be applicable.

Do you offer discounted rates for children or babies ?

We will charge the same rate for all occupied seats. Please note that babies may not travel for free on an adults lap.

Can I have a refund if I cancel my booking ?

Under certain circumstances. If you cancel your transfer more than 7 days in advance, you will receive what you was payed back.

Can I have a receipt ?

For sure. Either you was paying online or direct to the driver you will receive a receipt.

Is the transfer direct or do we stop en route ?

Private Transfers are normally direct and door-to-door.

Can we stop off at the supermarket or to pick up property keys en route ?

Only by prior arrangement with our agent and only if you are travelling by Private Transfer. Subject to availability, additional supplements may apply.

Does the driver speak English ?

In most cases our drivers speak English, although scheduling requirements may mean that occasionally a non-English speaking driver may carry out a transfer.

For any other questions please call us on +40765.421079 on (GMT+2) programme: 08.00-20.00. You also can email us by using this email form 24/7/365. We respond to all serious questions.